http://www.bretpiatt.com/blog Random longer thoughts of a middle aged man. Fri, 29 Jul 2011 22:21:24 +0000 en hourly 1 http://wordpress.org/?v= http://www.bretpiatt.com/blog/2009/07/25/why-tier-1-support-is-rarely-excellent-and-how-to-prevent-it/ http://www.bretpiatt.com/blog/2009/07/25/why-tier-1-support-is-rarely-excellent-and-how-to-prevent-it/#comments Sat, 25 Jul 2009 21:58:57 +0000 Bret Piatt http://www.bretpiatt.com/blog/?p=68 http://www.bretpiatt.com/blog/2009/07/25/why-tier-1-support-is-rarely-excellent-and-how-to-prevent-it/feed/ 0